About Me

My name is Rama Sugiharto, an experienced and results-oriented technology practitioner with a proven track record across multiple disciplines, including Business Analyst, Product Ownership, Agile Project Management (Scrum Mastery), Software Quality Assurance, DevOps Engineering, and Full-Stack Web Development.

With a strong understanding of the end-to-end software development lifecycle, I have consistently contributed to the successful delivery of high-impact digital products in agile-driven and cross-functional environments. My multidisciplinary expertise allows me to align business objectives with technical execution, foster collaboration across teams, and ensure both functional and non-functional requirements are delivered effectively.

At Surplus Indonesia, I currently serve as a Business Analyst, responsible for gathering and analyzing requirements, translating business needs into user stories, conducting gap analysis, and bridging communication between stakeholders and the development team to ensure solutions meet business and user goals. Prior to this, I held hybrid roles as Product Owner, Scrum Master, and Quality Assurance, where I defined product vision and roadmap, managed backlogs, facilitated Agile ceremonies, and led testing initiatives. These experiences provided me with the ability to balance strategic product direction with execution and delivery in a fast-paced environment.

My background in Quality Assurance and DevOps has equipped me to champion quality-first development, automation, and process efficiency, particularly in CI/CD, automated testing, and system integration. In addition, my foundation as a Web Developer sharpened my technical skills to design, develop, and maintain robust, responsive, and scalable web applications.

I am currently open to exploring new professional engagements where I can contribute meaningfully to innovative teams, drive product and process transformation, and continue to grow as a technology leader. I welcome potential collaborations, networking opportunities, and discussions related to the advancement of modern software development practices.

Languages

  • Bahasa Indonesia
  • English

Skills and Tools

Business Analyst, Product Owner, Scrum Master

Requirement Gathering

95%

Process Modeling

90%

User Stories

95%

Data Analysis

88%

Product Vision

92%

Backlog Prioritization

95%

Stakeholder Management

93%

Agile Facilitation

95%

Agile Metrics

88%

Jira / Trello

90%

Confluence / Notion

88%

SQL (Validation)

85%

Postman

80%

Quality Assurances

Manual Testing

90%

Automation Testing

85%

Bug Tracking

92%

DevOps

CI/CD Pipelines

85%

Server Management

88%

Docker

80%

Kubernetes

78%

Web Developer

HTML / CSS / JS

95%

SEO / SEM

90%

WordPress / CMS

100%

PHP / CodeIgniter

85%

Others

Adobe Photoshop

85%

Adobe Creative Cloud

80%

Google Tools (Docs, Sheets, Data Studio)

90%

Google Analytics

85%

Google Tag Manager (GTM)

88%

Google Search Console (GSC)

90%

Microsoft Office (Word, Excel, PowerPoint)

95%

Professional Experience

October 2023 to Current

Business Analyst | Product Owner | Scrum Master | Quality Assurance

Surplus Indonesia

Key Responsibilities:

  • Gathered, analyzed, and documented business requirements to define clear system needs.
  • Translated business needs into user stories, functional specifications, and acceptance criteria.
  • Conducted gap analysis and proposed solutions to optimize processes and align with business goals.
  • Bridged communication between stakeholders and development teams to ensure aligned priorities.
  • Defined product vision, roadmap, and backlog priorities based on business value and dependencies.
  • Collaborated with cross-functional teams (design, dev, QA, marketing) to deliver product increments.
  • Facilitated Scrum ceremonies (daily stand-up, sprint planning, review, retrospective) to maintain team cadence.
  • Coached teams in Agile, Scrum, and Kanban practices to improve autonomy and collaboration.
  • Acted as servant-leader, removing blockers and enabling smooth sprint execution.
  • Monitored Agile metrics (velocity, burndown, throughput) to track and improve team performance.
  • Developed automated testing suites to ensure quality and accuracy of software features.
  • Utilized debugging tools (Firebug, Chrome DevTools) to identify and resolve software issues.
  • Collaborated with developers to investigate root causes of bugs and ensure timely fixes.
  • Conducted manual and regression testing to validate new features and maintain system stability.
  • Supported UAT and prepared test cases to ensure deliverables met business and user requirements.
  • Provided post-implementation and maintenance support to technical teams and clients.
  • Aligned product delivery with organizational OKRs and strategic goals.
  • Fostered stakeholder engagement and built a culture of transparency, collaboration, and continuous improvement.
  • Mentored and led technical and project teams in adopting Agile best practices.
  • Championed quality-first development, automation, and process efficiency across the SDLC.


January 2017 to September 2023

Developer | Social Media | SEO - SEM | DevOps | Product Owner

DDTC Indonesia

Key Responsibilities:

  • Assisted Digital Media Managers in designing and implementing the company's digital media plans and strategies.
  • Contributed to achieving digital marketing goals and objectives.
  • Responsible for managing the entire software development lifecycle.
  • Build, maintain, and enhance the corporate website and web applications.
  • Ensure the website aligns with the company's branding and business goals.
  • Optimize web pages for performance, speed, and user experience.
  • Implement web design and UI/UX best practices for a seamless experience.
  • Collaborate with cross-functional teams to integrate internal systems and tools.
  • Manage content updates and ensure content accuracy and relevance.
  • Monitor website traffic and analytics to improve user engagement.
  • Maintain website security protocols and backup systems.


January 2015 to January 2017

Web Developer & Social Media

Discovery Hotels & Resorts

Key Responsibilities:

  • Develop, maintain, and optimize the company’s corporate website.
  • Ensure website security, performance, and scalability.
  • Implement responsive and user-friendly web designs.
  • Manage and update website content as per business requirements.
  • Integrate corporate systems, databases, and third-party services.
  • Troubleshoot and resolve technical issues promptly.
  • Optimize website for SEO and accessibility standards.
  • Collaborate with marketing and IT teams to align business goals.
  • Ensure cross-browser and device compatibility.
  • Stay updated with web development best practices and corporate needs.
  • Implemented campaigns through websites, email marketing, social media, and online advertising.
  • Developed innovative and reusable web-based tools for progressive online activities and community building.


January 2015 to January 2017

Web Developer & Social Media

Hotel Borobudur Jakarta
Managed by Discovery Hotels & Resorts

Key Responsibilities:

  • Develop and maintain responsive websites and web applications.
  • Write and optimize clean, scalable, and efficient code.
  • Implement front-end designs using HTML, CSS, and JavaScript frameworks.
  • Develop back-end functionality with databases and server-side technologies.
  • Ensure website security, performance, and SEO best practices.
  • Debug and resolve website issues and errors.
  • Integrate APIs and third-party services.
  • Collaborate with designers, developers, and stakeholders.
  • Keep up with the latest web technologies and industry trends.
  • Perform website testing and optimization for user experience.


January 2015 to January 2017

Web Developer & Social Media

Discovery Kartika Plaza Hotel & Villas Bali
Managed by Discovery Hotels & Resorts

Key Responsibilities:

  • Design, develop, and maintain responsive websites and web applications.
  • Write and optimize clean, scalable, and efficient code.
  • Implement front-end designs using HTML, CSS, and modern JavaScript frameworks.
  • Develop back-end functionality using server-side technologies and databases.
  • Ensure website security, performance, and adherence to SEO best practices.
  • Identify, analyze, and resolve website bugs and errors.
  • Integrate APIs and third-party services to enhance functionality.
  • Collaborate with designers, developers, and stakeholders to achieve project goals.
  • Stay up to date with the latest web technologies and industry trends.
  • Conduct website testing, analysis, and optimization to improve user experience.


January 2015 to January 2017

Web Developer & Social Media

Discovery Hotel Ancol
Managed by Discovery Hotels & Resorts

Key Responsibilities:

  • Develop, enhance, and maintain responsive websites and web applications.
  • Write clean, efficient, and scalable code while ensuring best practices.
  • Implement front-end designs using HTML, CSS, and JavaScript frameworks.
  • Build and optimize back-end functionality using server-side technologies and databases.
  • Ensure website security, performance, and compliance with SEO standards.
  • Troubleshoot and resolve technical issues, bugs, and errors.
  • Integrate APIs and external services to improve functionality.
  • Work closely with designers, developers, and stakeholders to meet project objectives.
  • Stay updated on emerging web technologies and industry best practices.
  • Conduct thorough website testing and optimization to enhance user experience.


January 2015 to January 2017

Web Developer & Social Media

Palace Hotel Cipanas
Managed by Discovery Hotels & Resorts

Key Responsibilities:

  • Design, develop, and maintain high-quality, responsive websites and web applications.
  • Write, test, and optimize clean, maintainable, and scalable code.
  • Implement user-friendly front-end interfaces using HTML, CSS, and JavaScript frameworks.
  • Develop and manage back-end functionality using databases and server-side technologies.
  • Ensure website security, performance optimization, and SEO best practices.
  • Diagnose and fix website bugs, performance issues, and technical errors.
  • Integrate APIs and third-party services to expand website capabilities.
  • Collaborate with designers, developers, and stakeholders to achieve project goals.
  • Keep up with evolving web technologies, frameworks, and industry trends.
  • Conduct usability testing and performance optimization to enhance the user experience.


January 2014 to January 2015

Junior Web Developer & Social Media

Pelican Hotel Solutions

Key Responsibilities:

  • Analyzed all client requirements to ensure accurate project execution.
  • Performed system execution and handled website design and development.
  • Conducted implementation, testing, and pre-handover processes for projects.
  • Provided ongoing system maintenance and ensured proper functioning.
  • Maintained and optimized SEO to improve website performance.

Education

Bachelor of Informatics Engineering. Computer Network 2005

Trisakti University Jakarta, GPA: 2.96

Review

Rama was an outstanding leader. Even though we worked together for only a short time, I am confident that Rama has a strong and effective leadership mindset.

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Rizky Hidayat

Search Engine Optimization Manager
(Berita Satu)

Rama is a well-connected professional who consistently takes the time to support everyone in his network. He has an impressive background and profile.

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Adi Asriadi

Mobile Application Marketing Senior Manager
(Home Credit Indonesia)

With his exceptional SEO expertise and unique strategies, our website consistently sees a sustained rise in organic traffic under his management.

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Donny Riantori

Chief Technology Officer
(Surplus Indonesia)

Rama is a great person who enjoys sharing knowledge and engaging in easy discussions about work. He is an expert in digital marketing, particularly SEO.

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Dudung Arief Rahmanto

SEO Expert

Contact

Rama Sugiharto, S.T.

Technology Enthusiast

sugiramandroid@gmail.com

+6289654444xxx
(by request, please email me)

Citragran Cibubur